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HP Designjet 5500 Series Printers - Eaglejet TWI: Continuous Spinning up Disk, Boot Failed, or Hard Disk Failure Messages

	Parts required (part numbers are subject to change)
	Troubleshooting steps
	Performing service tests, service utilities and service calibrations
	Backup EEROM service utility

KRS document number: BPP90213

Last updated: 05-Dec-2002

Minimum skill level: 2

Introduction

The printer is displaying any of the following messages: Boot Failed, Hard Disk Failure, or a continuous Spinning up Disk message. Most of these issues occur during printer initialization and are commonly caused by poor connections between the printer and the memory DIMM(s), BOOT ROM DIMM, or the HP Jetdirect EIO network card. Common internal hardware failures include the Hard Disk Drive (HDD), the Power Supply Unit (PSU) and the Main PCA. Follow the steps listed below to determine the actual cause of the problem and replace the necessary parts.

Parts required (part numbers are subject to change)

Part description	HP Designjet 5500 Series Eaglejet
BOOT ROM DIMM (Required)	Q1252-60006
Hard Disk Drive (Required)	Q1252-60007 (new) Q1252-69007 (exchange)
Power Supply Unit (Required)	C6090-60315
HDD Controller (Required)	C6090-60318
Main PCA (Required)	Q1251-60030

NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the HP Designjet 5000 and 5500 Series Service Manual available on the Partner Care Web site for review or download.

Troubleshooting steps

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality before continuing with the remaining steps. Verify functionality by turning the printer on and successfully printing internal test prints. If functionality is verified, no additional parts should be replaced.

1. Turn the printer off using the main power switch located on the back of the printer.
2. After 10-15 seconds, turn the main power switch on.
3. If no error appears, attempt to verify printer functionality.
4. If the error re-appears, continue with the remaining steps.
5. Turn the printer off.
6. Remove and reseat all memory and the BOOT ROM DIMM (leave the rear-access cover open to check LED status in Step 8).

NOTE: Ensure that HP supported memory is being used.

7. Turn the printer on. If no error appears, verify functionality.
8. If the problem persists, check the LED's on the Main PCA (green and orange). If both LEDs are off (with the printer turned on) the PSU is defective, continue with Step 29.
9. If the LEDs are on, turn the printer off and continue with the remaining steps.
10. Remove the BOOT ROM DIMM and replace with the new DIMM.

NOTE: If a new BOOT ROM DIMM is not available during troubleshooting, keep the original DIMM in the printer and continue with Step 12.

11. Turn the printer on; if no error appears verify printer functionality.
12. If the error re-appears, turn the printer off and re-install original DIMM.
13. Remove and reseat the HP Jetdirect card.
14. Turn the printer on; if no error appears, verify functionality.
15. If the error re-appears, turn the printer off.
16. Remove the HP Jetdirect card and install it into the other available EIO slot.
17. Turn the printer on.
18. If no error appears, note that one EIO slot on the Main PCA is defective and will require a Main PCA replacement.

NOTE: If the printer is covered by warranty or contract, schedule service to replace the Main PCA. If there is no warranty or contract coverage, the customer may schedule strep service at their convenience.

19. If the error appears with the EIO card in both slots, turn the printer off and remove the EIO card altogether.
20. Turn the printer on.
21. If the problem does not occur with the EIO card removed, verify printer functionality and replace the EIO card.

NOTE: If the EIO card is proven faulty do not dispatch service, send a new card via WWCCS.

22. If the problem persists, turn the printer off and re-install the EIO card back into the original slot.
23. Check and re-seat the HDD cables.

NOTE: Verify that the flat cable connector is clipped correctly.

24. Turn the printer on.
25. If there is no error, verify functionality.
26. If the error continues, replace the HDD (refer to page 8-72 of the service manual). Following replacement, perform a Backup EEROM service utility (instructions listed below) and attempt to verify functionality.
27. If the error continues, leave the printer on and open the small Main PCA cover on the back of the printer (DIMM and Memory access cover).
28. Check the LEDs (orange and green) on the Main PCA.
29. If the LEDs are not on, replace the PSU (refer to page 8-83 of the service manual).
30. Following PSU replacement, attempt to verify functionality.
31. If the problem persists and/or both LED's are on, replace the Main PCA and the HDD Controller (refer to page 8-79 of the service manual).
32. Following replacement, perform a Backup EEROM (instructions below).

NOTE: If the HDD and the Main PCA are replaced at the same time, all service calibrations and the EEROM setup service utility must be performed.

33. Verify printer functionality.

Performing service tests, service utilities and service calibrations

1. Turn the printer on.
2. When the "READY" message is displayed on the front-panel, scroll to the Printer Setup Options icon and press ENTER.
3. Using the Arrow keys, scroll to Utilities and press ENTER.
4. Once inside the Utilities menu, press the Up Arrow key and the ENTER key simultaneously.
5. Scroll to the necessary menu (Service Tests, Service Utilities, or Service Calibrations) and press ENTER.
6. Once inside the appropriate menu, scroll to the needed test and press ENTER to start the test.

Backup EEROM service utility

1. Turn the printer on.
2. When the "READY" message is displayed on the front panel, scroll to the Printer Setup Options icon and press the ENTER key.
3. Using the Arrow keys, scroll to Utilities and press ENTER.
4. Press the Up Arrow key and the ENTER key simultaneously.
5. Select Service Utilities and press ENTER.
6. Scroll to 1.6 Backup EEROM and press ENTER.
7. Select the part replaced (Main PCA) and press ENTER.
8. A message confirming the selection will appear, press ENTER to confirm (if the wrong part is selected, press BACK to cancel).
9. The printer will perform the backup and display the message, "Backup performed correctly."
10. Press the BACK key to return to the previous menu.
11. Press the BACK key again to return to the Service Utilities menu.
12. Turn the printer off then on and verify functionality.

Copyright Hewlett-Packard Co. 2002
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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