HP Designjet 500 and DesignJet 800 Series Printers - TWI: System Error 01:10

Document number: BPP90192

Last Updated: 20-Jun-2003

Minimum skill level: 2

Introduction

A failure has been detected in the electronics module. Causes range from an incorrect electronics module being installed, poor trailing cable connections or a failed electronics module. Follow the instructions below to solve the problem.

NOTE: This particular system error will typically have a sub code of 0x401006, Line 3374.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify printer functionality by printing several internal prints. If the issue persists following the steps below, generate a CSO for service.

1. Turn the printer off.
2. After one minute, turn the printer on.
3. If the problem persists, generate a CSO for service (send all required parts as listed below).

Parts required (part numbers are subject to change)

Part Description	Designjet 500 Model Numbers - C7769B, C7770B, C7769C, C7770C	Designjet 800 Model Numbers -C7779B, C7780B, C7779C, C7780C
Trailing Cable (Required)	C7769-60295 - 24 inch models C7770-60274 - 42 inch models	C7769-60305 - 24 inch models C7770-60274 - 42 inch models
Electronic Module (Required)	C7779-69144	C7779-60263

CE instructions

If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.

WARNING: To prevent possible injury, always remove the power cable from the back of the printer before connecting/disconnecting any internal printer cables or performing any repairs.

1. Turn the printer off.
2. Access the trailing cable at the electronics module and carriage (refer to pages 8-40 of the Service Manual).
3. Re-seat the trailing cable at the both the electronics module connection and the carriage connection.

NOTE: Ensure a good connection has been obtained. A very high percentage of these systems errors are solved by properly re-seating the trailing cable.

4. Turn the printer on. If no error appears, verify printer functionality (instructions below).
5. If the error re-appears, replace the trailing cable (refer to pages 8-40 of the Service Manual).
6. Following replacement, turn the printer on and attempt to verify printer functionality as instructed below.
7. If the error re-appears, replace the electronics module (refer to pages 8-24 of the Service Manual).
8. Following replacement, turn the printer on and verify printer functionality as instructed below.

Verifying printer functionality

1. Turn the printer on.
2. Allow initialization to complete.
3. Load media into the printer.
4. From the main front-panel menu, select the Ink menu and press Enter.
5. Select Troubleshooting and press Enter.
6. Follow the instructions on the Front panel.
7. Following a successful Troubleshooting print, printer functionality is verified.

Copyright Hewlett-Packard Co. 2002
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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