Did this site save (or help earn) you money? Say thanks with a small donation.

The TWI Designjet Documents library presented here as a courtesy  of   ComputerCareOnline.com   The owners of this website have no affiliation to Hewlett Packard nor do we claim to represent HP in any way shape or form.    Return to TWI Documents Library Index Page

HP Designjet cc800ps, 815mfp and 4200 Scanner - TWI: System Error 40-xxx

	Contact center agents (troubleshooting to be performed with customer)
	Parts required (part numbers are subject to change)
	CE instructions

Document number: BPP90183

Last Updated: 03-Jul-2003

Minimum skill level: 3

NOTE: Only a case specialist will predict camera parts!

Introduction

An error has occurred on the Camera Board, and is displayed as system error 40-xxx on the touch-screen monitor, or by the following scanner LED light sequence on the scanners front panel:

• Diagnostic = Flashing
• Wait = Off
• Ready = Flashes twice

Figure 1: Scanner front-panel LED's



1- Diagnostic LED
2- Wait LED
3- Ready LED

Common causes are poor cable connections or a faulty Camera Board. Follow the steps listed below to determine the actual cause of the failure and to replace the appropriate parts.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify scanner functionality. If the issue persists following the steps below, generate a CSO for service.

No agent/customer steps are currently available for this system error, as an on-site technician must perform all troubleshooting steps. Generate a CSO for service (send all required parts as listed below).

Parts required (part numbers are subject to change)

Part description	HP Designjet cc800ps	HP Designjet 815mfp and 4200 scanner
Service Patterns (Required)	Q1261-60037	Q1278-60012
Optical Pattern (Required)	Q1261-60038	Q1278-60013
Camera Board (Required)	Q1261-60013	Q1261-60013

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the Service Manual available on the Partner Care Web site (http://partner.americas.hp.com/) for review or download.

CE instructions

If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.

1. Run SCANtest 6, test 7 to verify the error:
1. On the touch-screen monitor, click Start.
2. Go to Programs, Scanner Test program, SCANtest 6.
3. Select 7 Complete Hardware Test.
4. The test checks the various functions of the Driver and Camera Boards.
5. If no error occurs, verify scanner functionality.
6. If the error re-appears, continue with the remaining steps.
2. Ensure that all the Camera Board cables are connected correctly. Attempt to verify functionality if cables are reseated.
3. If problems persist, run SCANtest 6, test 9 and check the light profiles (refer to pg. 1-3, and the Adjustment Chapter of the Service Manual).
4. Perform the scanner maintenance procedure.
5. Attempt to verify functionality.
6. If problems persist, replace the Camera Board (refer to pg. 4-16 of the Service Manual).

NOTE: If any adjustments have been made to either camera A or B, scanner maintenance must be done before the scanner can be used.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

	Web computercareonline.com