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HP Designjet cc800ps, 815mfp and 4200 Scanner - TWI: System Error 08-149

	Contact center agents (troubleshooting to be performed with customer)
	Parts required (part numbers are subject to change)
	CE instructions

Document number: BPP90178

Last Updated: 01-Jul-2003

Minimum skill level: 2

This error indicates that a problem with the Smart Card has been detected and is displayed as system error 08-149 on the touch-screen monitor, or by the following scanner LED light sequence on the scanners front panel:

• Diagnostic = Flashing
• Wait = Off
• Ready = Flashes five times

Figure 1: Scanner front-panel LED's



1- Diagnostic LED
2- Wait LED
3- Ready LED

Possible causes are a faulty Smart Card or the card is incorrectly inserted into the Smart Card Reader. It is also possible that the Smart Card Reader is poorly connected or is faulty. Follow the steps listed below to determine the actual cause of the failure and to replace the appropriate parts.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify scanner functionality. If the issue persists following the steps below, generate a CSO for service.

1. Remove and reinstall the Smart Card into the Smart Card Reader.
2. Turn the scanner and touch-screen monitor off.
3. Allow 30 seconds and turn the scanner and touch-screen monitor back on.
4. Following scanner startup, attempt to verify functionality.

NOTE: If the scanner was turned on and warmed up before turning off in Step 2, allow approximately 10 minutes to warm up. If the scanner was not previously warmed up, the scanner will take approximately one hour to warm-up. If so, instruct customer to attempt to verify functionality when scanner start-up is completed.

5. If the problem persists, send a new Smart card to the customer (cc800ps - Q1261-60032, 815 MFP/4200 - Q1278-60016).
6. If the problem continues following Smart card replacement, generate a CSO for service (send all required parts as listed below).

Parts required (part numbers are subject to change)

Part Description	Designjet cc800ps	Designjet 815 MFP and 4200 Scanner
Smart Card Reader (Required)	Q1261-60014	Q1261-60046

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the Service Manual available on the Partner Care Web site (http://partner.americas.hp.com/) for review or download.

CE instructions

If any of the troubleshooting steps listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.

1. Turn the scanner and touch-screen monitor off.
2. Remove the scanner Top cover (refer to pg. 4-4 of the Service Manual).
3. Verify the Smart card reader is correctly connected to the Main Electronics Board.
4. If the Smart card reader connection to the Main Electronics board appears faulty, re-connect the cable, and turn the scanner and touch-screen monitor on and attempt to verify functionality.
5. If the card reader connection appears fine, and/or the problem persists, replace the Smart Card Reader (refer to pg. 4-29 of the Service Manual).
6. Following replacement, verify functionality.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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