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HP Designjet cc800ps, 815mfp and 4200 Scanner - TWI: System Error 08-147

	Contact center agents (troubleshooting to be performed with customer)
	Parts required (part numbers are subject to change)
	CE instructions

Document number: BPP90177

Last Updated: 01-Jul-2003

Minimum skill level: 2

This error indicates that there is a problem with the switch setting on the Operator Panel and is displayed as system error 08-147 on the touch-screen monitor, or by the following scanner LED light sequence on the scanners front panel:

• Diagnostic = Flashing
• Wait = Off
• Ready = Flashes three times

Figure 1: Scanner front-panel LED's



1- Diagnostic LED
2- Wait LED
3- Ready LED

Possible causes are the ID switch settings on the Operator Panel are incorrect or the Operator Panel is poorly connected or faulty. Follow the steps listed below to determine the actual cause of the failure and to replace the appropriate parts.

NOTE: The Operator Panel is part of the Right Cover. If the Operator Panel is faulty, replace the Right Cover.

Contact center agents (troubleshooting to be performed with customer)

The steps below are designed to achieve remote resolution of the issue. If the troubleshooting steps below appear to resolve the issue, attempt to verify scanner functionality. If the issue persists following the steps below, generate a CSO for service.

1. Turn the scanner and touch-screen monitor off.
2. Allow 30 seconds and turn the scanner and touch-screen back on.
3. If the error reappears, generate a CSO for service (send all required parts as listed below).

Parts required (part numbers are subject to change)

Part Description	Designjet cc800ps	Designjet 815 MFP and 4200 Scanner
Right Cover (Required)	Q1261-60005	Q1278-60005

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the Service Manual available on the Partner Care Web site (http://partner.americas.hp.com/) for review or download.

CE instructions

If any of the troubleshooting steps (including part replacement) listed below solve the problem, attempt to verify functionality. If functionality is verified, no additional parts should be replaced.

1. Turn the scanner and touch-screen monitor off.
2. Remove the Top Cover and the Right Cover (refer to pg. 4-8 of the Service Manual).
3. Locate the ID Switch at the bottom of the Operator Panel.
4. Ensure the ID Switch Settings on the Operator Panel are correct:
• Designjet cc800ps - 00011000 (0 = Off, 1 = On)
• Designjet 815 MFP - 00011011 (0 = Off, 1 = On)
• Designjet 4200 Scanner - 00100101 (0 = Off, 1 = On)
5. Install the Right Cover and verify that the Operator Panel Cable is connected correctly to the Main Electronics Board.
6. Turn the scanner and touch-screen on and attempt to verify functionality.
7. If the problem persists, replace the Right Cover (refer to pg. 4-8 of the Service Manual).
8. Following replacement, verify functionality.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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