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HP Designjet 300 Series Printers - Cutter Issues

	Parts required (part numbers are subject to change)
	Troubleshooting steps

KRS document number: BPP90088

Last updated: 23-Aug-2001

Minimum skill level: 2

The Cutter is not cutting properly or does not cut at all. Common causes are paper being too thick, a worn cutter, or the rollfeed is improperly installed. Use the steps listed in this document to accurately determine the cause of the failure and replace the appropriate parts.

Parts required (part numbers are subject to change)

Part Description	Model numbers - C4701A, C4699A	Model numbers - C4702A, C4700A
Cutter (Required)	C4699-60078	C4699-60078
Rollfeed Assembly (Required)	C3174-60013	C3175-60013

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the 300 Series Service Manual available on the Partner Care website for review or download.

Troubleshooting steps

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

1. Verify that the cutter is installed properly in the track on the rollfeed assembly.
2. Verify the paper being used is not too thick. Thick paper may be raised from the Cutter edge and will prevent the Cutter from cutting.
3. Turn the printer on.
4. Open the Top cover and trip the Top cover sensor (use a piece of paper to trip sensor).
5. Press the FORM FEED key, forcing the printer to try to cut the paper.
6. If problems with the Cutter are noticed, replace the Cutter. Following replacement, attempt to verify functionality. If problems persist continue with step 7.
7. Replace the Rollfeed assembly (refer to pg. 6-8 of the 300 Series Service Manual).
8. Following replacement, turn the printer on and verify functionality.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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