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HP Designjet CP Series Printers - System Error 08xxxx, 09xxxx

	Parts required (part numbers are subject to change)
	Troubleshooting steps
	Performing Service Calibrations

Document number: BPP90056

Last updated: 13-Jan-2003

Minimum skill level: 2

System errors 08xxxx and 09xxxx are related to failures with the printer's Hard Disk Drive (HDD), HDD data cable, HDD power cable, or PostScript (R)/Firmware SIMMs. Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts.

Parts required (part numbers are subject to change)

Part description	2X00CP - C4703A, C4704A, C6085A	3X00CP/C4723A, C4724A, C6084A
Hard disk drive (required)	C4724-60021	C4724-60021
Hard disk drive data cable (required)	C4704-60022	C4704-60022
Hard disk drive power cable (required)	C4704-60021	C4704-60021
PostScript SIMM (required)	C4704-69343 (2500CP Only)	C4704-69343 (3500CP Only)
Firmware SIMM (optional)	C4723-69294	C4723-69294

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the CP Series Service Manual available on the Computer Care Web site for review or download.

Troubleshooting steps

If any of the troubleshooting steps listed below solve the problem, attempt to verify printer functionality by printing the internal PostScript (PS) demo print. If functionality is verified no additional parts should be replaced.

1. Turn the printer on to verify the system error.
2. If the printer completes initialization without error, verify functionality by printing the internal PS demo (no parts need to be replaced).
3. If the error reappears, continue with Step 4.
4. Turn the printer off, using the power switch on the back of the printer.
5. Disconnect the HDD Data cable, and the HDD power cable from the hard drive.
6. Remove the Electronics module cover.
7. Remove the PostScript SIMM (second slot from the left) and turn the printer on.
8. The printer should power up without any errors (firmware is OK). If an error occurs replace the Firmware SIMM.
9. Turn the printer off and reconnect the HDD data cable and HDD power cable to the HDD.
10. Turn the printer on.
11. System error 080001 should appear (HDD installed without PS). If so, continue with Step 13.
12. If the error is different, replace the HDD, HDD data cable and HDD power cable (refer to pg. 8-12 of the service manual).
13. Turn the printer off, install the PS SIMM and disconnect the HDD cables.
14. Turn the printer on.
15. System error 090004 should appear (PS installed without HDD). If so, continue with Step 17.
16. If the error is different, replace the PS SIMM.
17. Reconnect the HDD data and power cables.
18. Power the printer on and verify functionality.
19. Re-install the Electronic module cover.

Performing Service Calibrations

Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) and perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.

1. Make sure the printer is turned off from the power switch on the back of the printer.
2. Hold the Up Arrow key and the Enter key down while turning the printer on.

NOTE: Continue to press both the Up Arrow key and the Enter keys until letters begin to scroll on the lower right corner of the front-panel display.

3. Once the message Status/Ready is displayed on the front panel, press Enter.
4. Use the Arrow keys to scroll to the Utilities menu display and press Enter.
5. Scroll to Service Tests and press Enter.
6. Scroll to Service Calibrations and press Enter.
7. Use the Arrow keys to scroll through the specific calibrations and press Enter when the required calibration is displayed.

NOTE: For the best results when performing the Accuracy calibration, use a Polyester Matte film. If Polyester Matte film is not available, use HP High Gloss or Heavy Coated media.

PostScript (R) is a trademark
of Adobe Systems Incorporated.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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