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HP Designjet CP Series Printers - System Error 010036

	Tools required
	Parts required for 010036-0000XX00 errors (part numbers are subject to change)
	Parts required for 010036 errors (part numbers are subject to change)
	Troubleshooting steps for System error 010036 - 0000XX00
	Troubleshooting steps for System error 010036
	Performing service calibrations

Document number: BPP90046

Last updated: 13-Jan-2003

Minimum skill level: 3

It is important to note that there are two different 010036 system errors, 010036 and 010036 - 0000XX00. System error 010036 is an ADC failure on the Main PCA that is generally caused by a Trailing cable or Carriage assembly problem. System error 010036 - 0000XX00 is a short in one or more motors that has damaged the Electronics module. Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts.

NOTE: Verify the actual error displayed on the Front panel display. For troubleshooting and accurate parts predict, it is very important to differentiate between the system error with the error data (010036 - 0000XX00) and the system error without the error data (010036).

Tools required

• Volt Meter
• Tester PCA (included with Electronics module)

Parts required for 010036-0000XX00 errors (part numbers are subject to change)

Part description	2X00CP - C4703A, C4704A, C6085A	3X00CP - C4723A, C4724A, C6084A
Y-Axis Motor Assembly (Required)	C4723-60277	C4723-60277
Electronics Module (Required)	C4723-69114	C4723-69114
Service Station Assembly (Required) Includes Primer Motor	C4723-60276	C4723-60276
Refill Assembly (Required)	C4723-60249	C4723-60249
Elevator Assembly (Required)	C4704-60033	C4704-60033
X-Axis Motor Assembly (Required)	C4724-60053	C4724-60053

Parts required for 010036 errors (part numbers are subject to change)

Part description	2X00CP - C4703A, C4704A, C6085A	3X00CP - C4723A, C4724A, C6084A
Trailing Cable (Required)	C4704-60015	C4723-60237
Carriage Assembly (Required)	C4723-60096	C4723-60096
Electronics Module (Required)	C4723-69114	C4723-69114

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the CP Series Service Manual available on the Computer Care Web site for review or download.

Troubleshooting steps for System error 010036 - 0000XX00

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

Check all motors with a Volt Meter or Tester PCA

1. Turn off the printer (using the power switch in back).
2. If using a Voltmeter, continue with Step 7.
3. If a Voltmeter is not available, connect the Tester PCA to the Electronics module (per the instructions shipped with Tester PCA) and continue with Step 4.
4. Hold down the Form Feed and Cut key, and turn the power on.

NOTE: If the Form Feed and Cut key is not pressed when turning the printer on, the Tester PCA will not function.

5. The Tester PCA detects if there is a short in the DC motors (Carriage and media axis), stepper motors, or defective connections.
6. Note all failing motors for replacement, and continue with Step 8.
7. Ohm all motors.
1. Check all eight motors by measuring the resistance values of the connectors.
2. Make sure to check the resistance between pins 1-3 and 4-6 (the X-Axis and Y-Axis motors only have two connectors/pins).
3. If any of the motors are shorted, the value measured will be 0-5 Ohms.

NOTE: The Bail motor is no longer sent as a required part as the failure rate is extremely low and not generally required to fix this system error.

8. Replace the Electronics module, and all failing motors found in previous troubleshooting steps. If, after Ohming all eight motors, no bad motors are found, replace Electronics module (refer to pg. 8-6 of the Service Manual).

CAUTION: If the Electronics module is replaced without replacing all failing motors, the new Electronics module will be burned.

9. Following replacement of the Electronics module, the printer must be turned on in Normal mode to choose the appropriate language. Once the language has been chosen, turn the printer off, and continue with Step 10.
10. Perform calibrations C02, C03, and C08 (instructions listed below). All other calibrations will be completed when the printer is turned on in Normal mode (during printer initialization).

NOTE: Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) to perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.

Troubleshooting steps for System error 010036

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the CP Series Service Manual available on the Computer Care Web site for review or download.

1. Turn the printer off and un-plug the main power cord.
2. Disconnect the Trailing cable from the Electronics module.
3. Plug the power cord back in, and turn the printer on.
4. If the error code remains the same (010036), replace the Electronics module (refer to pg. 8-6 of the Service Manual). Following replacement, perform calibrations C02, C03, and C08 as instructed below then verify functionality.
5. If the error code changes to 010037, replace the Trailing cable and Carriage assembly (refer to pg. 8-36, 8-42 of the Service Manual).
6. Following replacement, perform calibrations C02, C03, and C08 (instructions listed below). All other calibrations will be completed when printer is turned on in Normal mode (during printer initialization).
7. Following successful calibrations, attempt to verify functionality.
8. If the error continues, replace the Electronics module (refer to pg. 8-6 of the Service Manual).
9. Following replacement, perform calibrations C02, C03, and C08 as instructed below then verify functionality.

Performing service calibrations

Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) and perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.

1. Make sure the printer is turned off from the power switch on the back of the printer.
2. Hold the Up arrow key and the Enter key down while turning the printer on.

NOTE: Continue to press both the Up arrow key and the Enter keys until letters begin to scroll on the lower right corner of the front-panel display.

3. Once the message Status/Ready is displayed on the front panel, press Enter.
4. Use the arrow keys to scroll to the Utilities menu display and press Enter.
5. Scroll to Service Tests and press Enter.
6. Scroll to Service Calibrations and press Enter.
7. Use the arrow keys to scroll through the specific calibrations and press Enter when the required calibration is displayed.

NOTE: For the best results when performing the Accuracy calibration, use a Polyester Matte film. If Polyester Matte film is not available, use HP High Gloss or Heavy Coated media.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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