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HP Designjet CP Series Printers - System Error 010035

	Tools required
	Parts required (part numbers are subject to change)
	Troubleshooting steps
	Check all motors using Tester PCA and Volt Meter
	Performing Service Calibrations

Document number: BPP90045

Last updated: 13-Jan-2003

Minimum skill level: 3

A stepper motor failure has occurred causing system error 010035. The most common cause of this failure is one of the stepper motors on the Service Station assembly. This error generally affects the Electronics module, and may also include other motors not being reported as failed. Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts.

Tools required

• Ohm Meter
• Tester PCA (Included with Electronics module)

Parts required (part numbers are subject to change)

Part description	2X00CP - C4703A, C4704A, C6085A	3X00CP - C4723A, C4724A, C6084A
Elevator Assembly (Required)	C4704-60033	C4704-60033
Refill Assembly (Required)	C4723-60249	C4723-60249
Service Station assembly (Required)	C4723-60276	C4723-60276
Bail Stepper Motor (Required)	C4723-60040	C4723-60040
Electronics Module (Required)	C4723-60114	C4723-60114
Service Station Interconnect Cable (Required)	C4704-60024	C4704-60024
Refill Interconnect Cable (Required)	C4704-60025	C4723-60025
Refill Interconnect PCA (Required)	C4704-60009	C4704-60009

NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the CP Series Service Manual available on the Computer Care Web site for review or download.

Troubleshooting steps

If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.

1. Turn the printer off, then on to verify the system error.
2. If no error, verify printer functionality by printing several internal prints.
3. If error appears, continue with Step 4.
4. Gather the Error data values that follow the error 010035. If a value other than a zero (0) appears in the error data (ignoring the first value on the left) a motor has failed. Use the list below to determine which motor has reportedly failed.
1. 010035 00000000 - Everything Fine
2. 010035 0X000000 - Electronic Signal Bad
3. 010035 00X00000 - Elevator Stepper Motor
4. 010035 000X0000 - Refill Stepper Motor
5. 010035 0000X000 - Primer Stepper Motor (part of Service Station assy)
6. 010035 00000X00 - Service Station Z-axis motor (part of Service Station assy)
7. 010035 000000X0 - Service Station X-axis motor (part of Service Station assy)
8. 010035 0000000X - Bail Stepper Motor
5. Note the failing motor.
6. Continue with the next section.

Check all motors using Tester PCA and Volt Meter

1. Power Off the printer (using the power switch in back).
2. Connect the Tester PCA to the Electronics module (per the instructions shipped with the Tester PCA).
3. Hold down the Form Feed and Cut key and turn the power on.

NOTE: If the Form Feed and Cut key are not pressed when turning the printer on, the tester PCA will not function.

4. The Test PCA detects if there is a short in the DC motors (Carriage and media axis), stepper motors, or defective connections.
5. Note all failing motors for replacement, and continue with Step 6.
6. Ohm all motors.
1. Check all motors by measuring the resistance values of the connectors.
2. Make sure that you check the resistance between pins 1-3 and 4-6.
3. If any of the motors are shorted, the value measured will be 0-5 ohms.
7. Replace the Electronics module, and all shorted motors found in previous steps (refer to pg. 8-6 of the CP Series Service Manual).

CAUTION: If the Electronics module is replaced without replacing all failing motors, the new Electronics module will be burned.

NOTE: Following replacement of the Electronics module, the printer must be powered On in Normal mode to choose the appropriate language. Once the language has been chosen, turn the printer off, and continue with performing the necessary calibrations (listed below).

8. Perform calibrations C02, C03, and C08 (instructions listed below). All other calibrations will be completed when the printer is turned On in Normal mode (during printer initialization).

NOTE: Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) to perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.

Performing Service Calibrations

Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) and perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.

1. Make sure the printer is turned off from the power switch on the back of the printer.
2. Hold the Up arrow key and the Enter key down while turning the printer on.

NOTE: Continue to press both the Up arrow key and the Enter keys until letters begin to scroll on the lower right corner of the front-panel display.

3. Once the message Status/Ready is displayed on the front panel, press Enter.
4. Use the arrow keys to scroll to the Utilities menu display and press Enter.
5. Scroll to Service Tests and press Enter.
6. Scroll to Service Calibrations and press Enter.
7. Use the arrow keys to scroll through the specific calibrations and press Enter when the required calibration is displayed.

NOTE: For the best results when performing the Accuracy calibration, use a Polyester Matte film. If Polyester Matte film is not available, use HP High Gloss or Heavy Coated media.

Copyright Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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