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HP Designjet 700 Series Printers - Excessive Service Station Noise, Noise from the Left Side of the Printer

In this document:

An excessive banging, clicking, or grinding noise is occurring while the Carriage is on the left side of the printer. The primary cause of this issue is the Ortho Wiper motor on the Service Station assembly. The Primer motor can also cause this issue. Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts.

Parts required (part numbers are subject to change)back to table of contents


Part description

All 700 series models

Primer Assembly (Required)

C4705-60109

Service Station Assembly (Required)

C3195-60165

Test the Ortho Wiper Motorback to table of contents

  1. Press ENTER at the Status display.
  2. Use the arrow keys to scroll to the Utilities main menu. Press ENTER.
  3. Simultaneously press the ENTER and UP arrow keys to access the Service Test menu.
  4. Scroll to 20 Ortho Wiper, and press ENTER.
  5. The Testing Wiper / Press Enter to Stop message is displayed on the front panel.
  6. The Cycles done = # / Press Enter to Stop message is displayed on the front panel. Press ENTER to stop the test.
  1. Check the left side of the printer to see if the Ortho Wiper is operating correctly.
  2. If there is no movement, or an unusual noise is observed, replace the Service Station assembly.
  3. After assembly, perform the Drop Detect and Accuracy calibrations as listed below.
  4. Verify printer functionality by printing several internal test prints.
  5. If the test passes, or problems persist after replacing the Service Station, continue with checking the Primer motor.

Test the Primer Motorback to table of contents

  1. Press ENTER at the Status display.
  2. Use the arrow keys to scroll to the Utilities main menu. Press ENTER.
  3. Simultaneously press the ENTER and UP arrow keys to access the Service Test menu.
  4. Scroll to 21 Primer Test, and press ENTER.
  5. The Primer Sensor Test / Begin message is displayed on the front-panel. Press the DOWN arrow to start the test.
  6. The Testing Sensor message is displayed on the front-panel.
  7. The Remove Pens to Run Test message is displayed on the front-panel. Remove all the cartridges and press the DOWN arrow key to start the test.
  8. The Select a Position message is displayed on the front-panel. Use the arrow buttons to select the cartridge position (primer position) that needs to be tested. This process will need to be repeated for each primer position.
  9. Press the ENTER button.
  10. The Testing Primer message is displayed on the front-panel as the printer begins the test on the primer.
  11. If the test passes, the 21 Primer Test message is displayed on the front-panel.
  12. If the test fails, an Error Code will be displayed on the front-panel. Replace the Primer assembly if the test fails.
  13. If only the Primer is replaced, no calibrations are required.

Drop Detect Calibrationback to table of contents

  1. Switch the printer on.
  2. Press ENTER.
  3. Use the arrow keys to scroll to the Utilities menu display.
  4. Press ENTER.
  5. Simultaneously press the ENTER and the UP arrow keys to access the Service Tests submenu.
  6. Use the arrow keys to scroll to 1C Drop Detect Cal, and press ENTER.
  7. The display shows the message Calibrating, indicating the calibration is in progress. Press ENTER when the calibration is complete.
  8. Stay in Service mode to perform the next calibration.

Accuracy Calibrationback to table of contents

  1. Place a sheet of polyester film over the top of the printer for approximately 10 minutes to let it stabilize to the environmental conditions. Use a sheet of approximately D-size (61 x 91 cm, 24 x 36 in). Roll media may also be used. When using polyester film, load it with the matte (dull) side down.
  1. Remove all media already loaded in the printer before performing the calibration.
  2. In the Service Tests submenu, scroll to 3C Accuracy Cal, and press ENTER.
  3. The message, Create pattern/measure pattern appears.
  4. Press the UP arrow key to select Create pattern.
  5. The message Status/Calibrating appears while the printer is calibrating.
  6. When the printer has finished calibrating, the message Load media for calibration appears.
  7. Load the media. Load the short edge as the leading edge in D-size printers (D-size media, HP part 51642A) and the long edge as the leading edge in E-size printers (E-size media, HP part 51642B).
  8. When the media is loaded, the printer will automatically begin to plot the pattern.
  9. The message Status/Printing appears while printing.
  10. Remove the media when the printer is finished printing.
  11. The message Create pattern/Measure pattern appears.
  12. Press the DOWN arrow button to select Measure Pattern.
  13. Rotate the plot so the edge with the arrows point toward the printer, and reload the plot with the arrow edge print-side down.
  14. The printer will load the plot and measure the alignment marks using the line sensor on the Carriage.
  15. If the calibration passes, the message Success Calibration/Press Enter appears.
  16. Press the PREVIOUS key until Ready is displayed on the printer's front panel.
  17. Turn off and turn on the printer to save calibration to the EEROM.

Copyright (C) Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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