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HP Designjet 700 Series Printers - Maintenance Advised Message, or Customer Request for Maintenance

	Drawer statement
	Introduction
	Parts required (part numbers are subject to change)
	Instructions
	Clear the EEROM counters
	Drop Detect calibration
	Line Sensor calibration
	Accuracy calibration
	Verify functionality

KRS document number: BPP90031

Last updated: 22-Aug-2001

Minimum skill level: 2

Drawer statement

If the service call is prompted by a "Maintenance advised" message, the service is not covered under warranty, support pak, or service agreement. The printer keeps an internal count of the total passes of the Carriage. If the front panel displays "Maintenance advised", this means the use of the printer has exceeded one of the following limits:

• 20,000 prints
• 4.5 million carriage cycles

The terms and conditions of the support pack or service agreement specifically state that products operated in excess of their maximum usage rate will be serviced at HP's standard service rate. In addition, the terms and conditions specifically state that the customer is responsible for consumable items, such as a maintenance kit. Although this type of service is not included in your current agreement, HP does have per-incident maintenance kit service you may purchase at a reasonable rate.

Agent process:
Agent needs to transfer customer to the business store to purchase a maintenance visit (warm transfer to speed dial 232 or 800-656-9831).

The customer will be entitled to the following:
-Per incident service
-Next-day onsite service (if call is placed prior to 3PM, PST)
-Maintenance kit installation
-Printer cleaning
-Checklist of all performed actions

The terms and conditions of the support pak or service agreement specifically state that products operated in excess of their maximum usage rate will be serviced at HP's standard service rate. In addition, the terms and conditions specifically state that the customer is responsible for consumable items, such as a maintenance kit. Although this type of service is not included in your current agreement, HP does have per-incident maintenance kit service you may purchase at a reasonable rate.

Introduction

The printer has exceeded normal use thresholds of 20,000 plots, or 4,500,000 carriage cycles. All parts in the maintenance kit must be installed and the EEROM counters cleared. Follow the steps listed below for instructions.

NOTE: Verify the actual carriage cycle count by printing a service configuration print. If the carriage cycle count is above 2,250,000 and the plot count has not reached 20,000, an error has occurred in the carriage cycle counter. Reset the carriage cycle count as instructed below, and do not reset the plot count value (no parts need replaced). If the carriage cycle count has previously been reset, install the maintenance kit.

Parts required (part numbers are subject to change)

Part description	Part number - All 700 series models
Maintenance Kit (Required)	C3195-60166

Instructions

1. Replace all parts provided in the maintenance kit.
2. Lubricate the carriage rails.
3. Continue with clearing the EEROM counters.

Clear the EEROM counters

1. Turn on the printer.
2. Press ENTER.
3. Use the arrow keys to scroll to the Utilities menu display.
4. Press ENTER.
5. Simultaneously press the ENTER and the UP arrow keys to access the Service Tests submenu.
6. In the Service Tests menu, scroll to 2 EEROM Clr countrs, and press ENTER.
7. The Reset carr. count/Reset plots count message will appear.
8. Press the UP arrow to reset the carriage counter.
9. The message, "Carriage cycles counter reset", will appear when complete.
10. Press ENTER.
11. Select the DOWN arrow to reset the plots count.
12. The message, "Plots counter reset", will appear when complete.
13. Press PREVIOUS to return to the Service Tests submenu.
14. Stay in Service mode, and perform the calibrations in the order listed below.

Drop Detect calibration

1. In the Service Tests submenu use the arrow keys to scroll to 1C Drop Detect Cal, and press ENTER.
2. The display shows the message, "Calibrating", indicating that the calibration is in progress. Press ENTER when the calibration is complete.
3. Stay in the Service Tests submenu to perform the next calibration.

Line Sensor calibration

1. In the Service test submenu, scroll to 2C Line sensor cal and press ENTER.
2. The display will show "Calibrating Green LED Light", indicating that the calibration is in progress.
3. When the calibration is complete, the display will show "Green LED Light # _ _ / press Enter". The number shown corresponds to the intensity of the LED light, which will vary for different types of media. The normal range of the number should be between 0 and 56.
4. Press ENTER when the calibration is complete.
5. Stay in Service mode to perform the next calibration.

Accuracy calibration

1. Place a sheet of polyester film over the top of the printer for approximately 10 minutes to let it stabilize to the environmental conditions. Use a sheet of approximately D-size (61 x 91 cm, 24 x 36 in). Roll media may also be used. When using polyester film, load it with the matte (dull) side down.

NOTE: If a polyester or matte film is not available use HP Coated media when performing an Accuracy calibration.

2. Remove all media already loaded in the printer before performing the calibration.
3. In the Service Tests submenu, scroll to 3C ACCURACY CAL, and press ENTER.
4. The message, "Create pattern/measure pattern" appears.
5. Press the UP arrow key to select CREATE PATTERN.
6. The message, "Status/Calibrating", appears while the printer is calibrating.
7. When the printer has finished calibrating, the message, "Load media for calibration", appears.
8. Load the media. If using D-size media (HP part 51642A), load the short edge as the leading edge in D-size printers and the long edge as the leading edge in E-size printers (E-size media, HP part 51642B).
9. When the media is loaded, the printer will automatically begin to plot the pattern.
10. A message, "Status/Printing" appears while printing.
11. Remove the media when the printer is finished printing.
12. The message, "Create pattern/Measure pattern", appears.
13. Press the DOWN arrow button to select Measure Pattern.
14. Rotate the plot so the edge with the arrows point toward the printer, and reload the plot with the arrow edge print-side down.
15. The printer will load the plot and measure the alignment marks using the line sensor on the Carriage.
16. If the calibration passes, the message, "Success Calibration/Press Enter", appears.
17. Press PREVIOUS until "Ready" is displayed on the printer's front panel.
18. Turn off and turn on the printer to save calibration to the EEROM.

Verify functionality

Print several internal plots E or D size to verify printer functionality.

Copyright (C) Hewlett-Packard Co. 2001
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.

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